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  • What if I have a question or concern about my order?
    We are committed to providing excellent customer service, so if you have any questions or concerns about your order, please reach out to us directly. Our customer service team is available to assist you via email or Whatsapp.
  • What payment methods do you accept?
    We accept a variety of payment methods, including credit/debit cards and online banking.
  • How should I store my CHARMING Coffee Tea?
    For optimal freshness, we recommend storing our Coffee Tea in a cool, dry place away from direct sunlight.
  • How can I track my order?
    Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
  • What makes CHARMING Coffee Tea unique?
    CHARMING Coffee Tea is crafted using only the highest quality ingredients, resulting in a blend that is both smooth and rich in flavor. We take great care in sourcing our coffee beans and tea leaves, ensuring that each cup delivers a delicious and memorable experience.
  • How can I purchase CHARMING Coffee Tea?
    CHARMING Coffee Tea is available for purchase on our website, as well as through select online retailers and in-store locations. You can find a complete list of retailers on our website.
  • What is the RECOMMENDED hot water volume for brewing CHARMING Coffee Tea?
    The recommended hot water volume will depend on the specific product you are brewing, as well as your personal taste preferences. However, as a general guideline, we recommend using 140-160ml of hot water per sachet serving of Coffee Tea. Remember, the recommended hot water volume is just a starting point - feel free to experiment with different ratios to find the perfect balance of flavor and strength for your taste.
  • How can I apply for a wholesale account?
    To apply for a wholesale account, simply fill out the form on our website and provide some basic information about your business or organization. Once we receive your information, we will review it and reach out to you with further details.
  • Do you offer any marketing support for wholesale customers?
    Yes, we are happy to provide marketing support for our wholesale customers, including product images, descriptions, and other materials that can be used to promote CHARMING Coffee Tea in your store or on your website.
  • What is the minimum order size for wholesale purchases?
    The minimum order size for wholesale purchases will depend on the specific product you are ordering, as well as the size of your business or organization. However, we are committed to working with businesses of all sizes, so please don't hesitate to reach out to us even if you have a small or medium-sized business.
  • Do you offer wholesale pricing for CHARMING Coffee Tea?
    Yes, we offer wholesale pricing to businesses and organizations that wish to purchase CHARMING Coffee Tea in larger quantities. Our wholesale pricing offers significant discounts off the regular retail price, making it an excellent value for businesses that want to offer our high-quality products to their customers.
  • How is shipping handled for wholesale orders?
    We offer a variety of shipping options for wholesale orders, depending on the size of the order and the delivery location. We can provide a shipping quote once we have a better understanding of your specific needs.
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