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Privacy Policy

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  1. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

  2. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

  3. We collect such Non-personal and Personal Information for the following purposes:

    • To provide and operate the Services;

    • To provide our Users with ongoing customer assistance and technical support;

    • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

    • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

    • To comply with any applicable laws and regulations.

  4. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

  5. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  6. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

  7. Cookies Policy:

    • What are Cookies?

      • In the context of computers, cookies are small files that contain information about browsing activity.

      • Whenever you visit a website, the website sends a cookie to the device you're using to access the website. Your device automatically stores the cookie in a file that's located within your web browser.

      • When you revisit a site, the website will respond in a more personalized way, remembering your preferences, providing faster page load times and so forth.​​

    • How we use Cookies?

      • We never use or install spyware on your computer, and we never use spyware to gather data from it. We utilise "cookies," which are small files that your browser saves on your computer's hard disc and uses to collect and store information about you. Most browsers accept cookies by default, but you can turn them off if you want to. We encourage leaving cookies "on" so that we can provide you with a better Site experience. You may not access certain portions of the Site if your browser is set to block all cookies (including strictly essential cookies).​

    • Cookies we use:

      • Essential Cookies​​​​​​​​: These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

      • Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

      • Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience. 

      • Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

  8. If you don’t want us to process your data anymore, please contact us at charmingmsia@gmail.com.

  9. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

  10. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at charmingmsia@gmail.com.

Shipping Policy

Your order will be processed within 24 hours and shipped within the next 24 hours. In the next 1-3 days, the item will be delivered to your door.

Return and Refund Policy

Returns and refunds are not available to customers who purchased the incorrect item.